Privacy Policy — HonorCall Marketing

Privacy Policy

Effective June 29, 2026 · Last Updated June 29, 2026

Effective Date: June 29, 2026

Last Updated: June 29, 2026

HonorCall Marketing ("we," "us," or "our") is a performance-based lead generation agency serving independent tree service companies across the United States. We help tree companies connect with homeowners actively searching for tree removal, emergency and storm cleanup, hazard work, tree trimming and pruning, stump grinding, land and lot clearing, cabling and bracing, plant health care, and arborist consultation services.

Important Notice on Data Sharing: We DO NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data and consent is kept strictly confidential and is never sold, rented, traded, or disclosed to third parties.

1. Information We Collect

Personal Information

  • Name, email address, phone number, and physical address
  • Business name, service area, and company details (for tree service company clients)
  • Payment information when you make a purchase or engage our services
  • Opt-in records and timestamps for all communication channels (SMS, email, phone)

Non-Personal Information

  • IP address, browser type, and device information
  • Website usage patterns and analytics
  • Cookies and similar tracking technologies

Business & Communication Data

  • Records of inquiries and service requests
  • Call recordings and transcriptions (for lead qualification purposes)
  • Estimate and appointment details
  • Service history, preferences, and feedback

2. How We Use Your Information

We use collected data to:

  • Provide, maintain, and improve our lead generation and advertising services
  • Process transactions and payments
  • Communicate about inquiries, estimates, appointments, and service updates
  • Qualify and route inbound job calls to tree service company clients
  • Track call recordings, transcriptions, and lead attribution
  • Ensure security, prevent fraud, and comply with legal obligations

3. SMS/Text Messaging Program — Terms & Compliance

Program Description

HonorCall Marketing operates SMS programs to communicate with:

  • Tree company owners regarding lead generation, campaign updates, and account notifications
  • Prospective tree service company clients regarding service inquiries and scheduling
  • Homeowners seeking tree work via missed-call recovery SMS

Opt-In & Consent

  • You will only receive text messages if you have explicitly opted in.
  • Consent may be obtained through website forms, keyword texting, verbal consent, or written forms.
  • Opting in is not a condition of purchasing any goods or services.
  • We comply with the TCPA, the CAN-SPAM Act, and CTIA guidelines.

Message Types

  • Appointment and estimate confirmations and reminders
  • Strategy-call scheduling and rescheduling updates
  • Service inquiry follow-ups
  • Campaign performance notifications (for tree company clients)
  • Missed-call recovery texts (sent when a company misses an inbound homeowner call)
  • Account alerts and billing notifications
  • Marketing and promotional offers (only with separate, explicit consent)

Message Frequency

Message frequency varies based on your activity, typically 1 to 10 messages per month.

Message & Data Rates

Standard message and data rates may apply, depending on your mobile carrier and plan.

Opt-Out Instructions

  • Reply "STOP" to any message to cancel SMS notifications at any time.
  • You will receive a final confirmation message acknowledging your opt-out.
  • Requests are processed immediately (within 24 hours).

Help & Support

4. Information Sharing & Disclosure

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Data Security

We implement rigorous security measures, including:

  • Encryption of sensitive data (TLS/SSL)
  • Multi-factor authentication and secure access controls
  • Regular security assessments and employee training
  • Role-based access limited to authorized personnel only

6. Call Recording & Transcription Disclosure

We record and transcribe inbound calls for lead qualification, quality assurance, and billing accuracy. Callers are notified of recording in accordance with applicable laws.

7. Your Rights & Choices

You have the right to:

  • Access, update, or delete your personal information.
  • Opt out of marketing emails (via "unsubscribe") or SMS (via "STOP").
  • Withdraw consent at any time for future communications.

8. Contact Us

For questions regarding this policy, please contact:

HonorCall Marketing LLC
30 N Gould St, Ste 4000
Sheridan, WY 82801
Phone: +1 (217) 571-4605
Email: [email protected]
Website: honorcallmarketing.com

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.